Terms and Conditions

Booking Conditions El Rancho

Cancellation Policy

Motor Camp:

• An administration fee of $15.00 applies to all bookings when cancelled.
• Deposits for bookings cancelled less than 2 weeks prior to arrival will not be refunded unless the accommodation can be resold, less the $15.00 administration fee.
• Should you decide after check-in to depart earlier than the nights booked and we fail to resell the cancelled nights, the tariff is chargeable to the guest. Refunds are only made if the unit is resold.

• We appreciate that unexpected events occur, however late cancellations limit our ability to obtain an alternative booking.
• Deposits are required to confirm a booking and are non-refundable.
• Notice of cancellation within 60 days of booking arrival will incur a 50% fee on accommodation booked.
• Notice of cancellation within 7 days will incur a 75% fee on accommodation and catering on numbers booked.
• Naturally we will try and resell your accommodation and if successful we will waive the fee to the value of the replacement booking.

Tentative Bookings can be made by telephone but must be confirmed within one month of the initial booking request.  If the booking is not required please advise the Bookings Manager as soon as possible. Unconfirmed Bookings may be automatically cancelled after one month, unless prior arrangement is made with the Bookings Manager. Confirmed Bookings are recognised only when the Booking Contract is returned completed, together with the appropriate deposit.

A letter of confirmation will be forwarded on receipt of the above.  No other form of communication is recognised as confirmation of a booking. If a booking enquiry comes in for the same dates as an unconfirmed booking we will make contact and request confirmation. If no confirmation is subsequently made we may cancel the tentative booking.

Your Booking

Weekend Group Bookings usually commence on Friday evening (with supper at fully catered venues) and conclude by 2pm on Sunday afternoon.  Long weekends are one day extensions on this format.

Variations to normal arrival and departure arrangements must be discussed with and approved by the Booking Manager.

Notification of Numbers

We require that you contact El Rancho five working days before your camp is due to commence, to advise of the final number of people attending. These numbers will be used for catering purposes and unless updated on your arrival will be used to make up your account. You will be billed for your final numbers or actual numbers whichever is higher.

Balance of payment for the use of the Venues is required within fourteen days after your visit.  Any deposit will be deducted from the final account. El Rancho staff can accept payment at the end of camp, or it can be posted to us.

Terms of Agreement

Any group using El Rancho agrees to abide by the following conditions:

• Minimum Charges apply to all bookings and your group minimums will be shown on your booking form.
• Our standard minimum rate per venue is 60% bed occupancy or 6 out of 10 beds occupied.
• Our Elm single room unit minimum rate is 100% room occupancy or (no. of rooms per unit x no. of units x single room rate).Tariffs
• All costs are inclusive of GST. 
• Rates are subject to review.

General Rules

• Fire Safety regulations & insurance policies permit smoking outdoors only.  Please make sure all butts are extinguished and placed in bins.
• Alcohol and drugs are not to be brought onto the property.
• Firearms & dogs are not permitted on the property.
• Noise is to be kept to a minimum at night.  Between the hours of 10.00pm and 7.00am groups may continue to socialise, but noise must be kept at a level not to inconvenience other guests.
• Do not tamper or "play" with fire-fighting equipment. False alarms may incur a Fire Service which is currently $1000 + GST. El Rancho’s policy is to recover a minimum of $500 + GST for each incident.
• It is your responsibility to use the equipment we supply, plus any more that you bring with you with the safety of your group in mind. This is achieved by following safe practice when operating these activities.
• Please bring your own first aid requirements and organise someone from your group to be responsible for administering first aid and recording of any accidents. All accidents must be reported to the camp staff. El Rancho has limited first aid supplies on site available if required but these will be charged to your account.